Refund Policy
At Angel B Enterprise, we are committed to providing high-quality, innovative products and services that offer comprehensive communication and information solutions. We strive for customer satisfaction and stand behind the quality of our work. However, we understand that there may be occasions when a refund may be necessary. Please review our refund policy outlined below.
1. General Policy
Our goal is to ensure your satisfaction with all of our services, including web design and other communication solutions. If you are not completely satisfied with a product or service, please reach out to us within 30 days of the purchase date to request a refund.
2. Eligibility for Refunds
Refund requests will be considered based on the following criteria:
Defective Products or Services: If the product or service you received is defective, we will either replace it or issue a part refund. You must provide evidence of the defect within 30 days of receiving the product or service.
Service Quality Issues: If the service provided does not meet the agreed-upon specifications outlined in the proposal and contract, please notify us within 30 days. We will work with you to rectify the issue, and if unresolved, you may request a refund.
3. Non-Refundable Items
Please note that the following items are non-refundable:
- Services that have been completed in full and accepted by the client.
- Design services that involve digital assets or intellectual property that have been delivered and accepted.
- Any consultation or advisory services rendered.
4. Requesting a Refund
To request a refund, please follow these steps:
1. Contact Us: Send an email to [angelbwebsite@gmail.com](mailto:angelbwebsite@gmail.com) or call our customer service line at [+234-8054956701 within 30 days of the purchase.
2. Provide Details: Include your order number, details of the product or service, and the reason for your refund request.
3. Return if Applicable: If your request pertains to a physical product, please return the item in its original condition. Shipping costs for returned items will be the responsibility of the customer.
5. Processing Your Refund
Once we receive your refund request and confirm its validity, we will process your refund within 7-10 business days. Refunds will be issued through the original payment method used at the time of purchase.
6. Updates to This Policy
Angel B Enterprise reserves the right to update this refund policy at any time. Changes will be posted on our website, and the updated policy will take effect immediately upon posting.
7. Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at:
Email: [angelbwebsite@gmail.com](mailto:angelbwebsite@gmail.com)
Phone: +234-8054956701
Address: 28, Drive 2, Prince and Princess Estate, Abuja.
Thank you for choosing Angel B Enterprise. We appreciate your support and look forward to serving you!
